What property management software do you use?


Propertyware is the software we use to manage your properties. As an owner, you will receive an “owner portal”. This will allow you to review important information (monthly statements, documents…etc.) regarding the management of your property(s). Through the "owner portal", owners will have the confidence of checking on the status of their investment(s) at any time!




What is your property repair process?


If there are any property repairs that are needed, you will receive an email notification regarding the work order that was placed. Unless notified differently by the owner, we will automatically approve any repair we deem will fall under $350. If the contractor discovers the cost of repair(s) are above $350, we will immediately notify the owner and send the estimate of repair. Owner shall have 24-48 hours to approve or deny the repair. Please Note: If repairs are denied, a representative will contact the owner to discuss reasons for the decline. Our only goal is to provide efficient, responsive repairs to our tenants if they are legit claims against the property. Property Reserve Account- Per the management contract, owners are required to hold a $400 property reserve account. This allows us to take care any monthly repairs required for your property(s). If repairs are required, we will deduct the repair amount from the reserve. The reserve shall be replenished through the next monthly owner disbursement.




What is the city certification process?


Every rental property is required to obtain a "Certificate of Occupancy" in the city it resides. "Certificate of Occupancy" means your property has been certified by the city to rent to tenants. Once the property is certified by the city, it must be recertified in the time period designated by each city (usually one-five years). Failure to obtain the city certification WILL result in fines, court costs and citations by the city. Please see the city certification process below:

  1. Owner will be notified (either through the Manager or the city) that their property needs to be inspected.
  2. Manager shall submit registration documentiaon & schedule inspection with the city.
  3. The city inspector performs the inspection and sends inspection report of repairs needed.
  4. Once we receive the inspection report, our contractor will provide an estimate of repairs within 3-5 days. The owner will have 24-48 hours to approve/deny the repairs. Please Note: If repairs are denied, a representative will contact owner to discuss reasons for the decline. If city building department issues a citation due to failure of owner/manager to provide repairs in the time required, manager MAY terminate management contract.
  5. Once repairs are made,City inspector performs re-inspection.
  6. Once passed, the city will issue a "Certificate of Occupancy".
  7. Lead Based Paint Inspection: If your property is located in the city of Detroit,you will also need a Lead Based Paint Inspection performed as well.
WORST CASE SECENARIO
    • If re-inspection fails, Manager shall cover expense of re-inspection (if it was the fault of the manager/contractor).
    • If failure resulted because of a NEW issue, owner/manager shall go back to line 3. Note: The above rarely occurs.
Please download the Rental Inspection Ordinance requirements for each city below: Detroit- Rental Property Inspection Ordinance Inkster- Rental Property Inspection Ordinance Warren- Rental Property Inspection Ordinance Redford- Rental Property Inspection Ordinance




I have a section 8 tenant, what is the section 8 process?


A section 8 tenant definitely provides its positives. The major positive is a portion (if not all) of the rent is covered by its designated housing agency. But with a section 8 tenant comes section 8 requirements and each housing agency has its own. If the tenant is new, the section 8 inspection process must be completed before the new tenant can move in. After the first initial inspection process has been completed, the property is required to an be annually inspection. Please see the section 8 process below:

  1. Every owner will be notified at least 2 weeks prior to the annual inspection.
  2. The tenant’s section 8 housing agency performs the annual inspection.
  3. Once we receive the inspection report, our contractor will provide an estimate of repairs within 3-5 days. The owner will have 24-48 hours to approve/deny the repairs. Please Note: If repairs are denied, a representative will contact owner to discuss reasons for the decline. If section 8 sanction is lost due to failure of owner/manager to provide repairs, manager MAY terminate management contract.
  4. Once repairs are made, section 8 agency performs re-inspection.
  5. Once passed, Section 8 agency will issue a inspection certification.

WORST CASE SECENARIO

    • If re-inspection fails, Manager shall cover expense of re-inspection (if it was the fault of the manager/contractor).
    • If failure resulted because of a NEW issue was discovered by the housing agency, Manger/Owner shall revert to line item 3. Please Note: If section 8 repairs are not performed in the designated timeframe OR we are unable to submit the necessary documentation to Section 8 due to the failure of the Owner to submit such documentation to us, the section 8 agency will abate the rent until the necessary issues are corrected. Abatement means the Owner will forfeit any rent amounts from the agency for that designated time period.




Who is responsible for utilities at the property?


Tenants are required to pay ALL utilities during the life of their lease. Once the property is vacated, the utiity responsibilty falls on the property owner until a new tenant is procured. Detroit Water & Sewage Depatment: (DETROIT Properties Only!): If your property is located in the city of Detroit, the owner will be required to transfer the water into their personal/company name. This allows the tenant to transfer the water account into their name. There is a deposit of $150 (paid by both the property owner as well as the tenant to the Detroit water department). It is only refundable to the owner once the property has been sold. Tenants are re-imbursed after they have vacated the property. Should the tenant accumulate a high water bill balance, the responsibility does not fall on the owners as the account transfers with the tenant.





OWNER FAQ

28815 EIGHT MILE RD. SUITE.101

LIVONIA, MI 48152

OFFICE: 248.536.2580

FAX: 248.492.1692

EMAIL: INFO@PRIORITYONEPM.COM

PRIORITY ONE
PROPERTY MANAGEMENT